These terms apply to every competition, giveaway and prize promotion run by Earths Water. Each competition also has its own Competition Details, published with the competition, setting out the dates, how to enter, the prizes and how winners are chosen.

Where the Competition Details and these terms differ, the Competition Details apply.

1. The promoter

The promoter is Retail Smart Group Pty Ltd (ABN 49 658 892 105), trading as Earths Water ("we", "us").

2. Who can enter

• You must be 18 or over when you enter.

• You must live in a country listed as eligible in the Competition Details. Unless the Competition Details say otherwise, competitions are open to residents of Australia and New Zealand only.

• Our employees, their immediate families, and our agencies and partners involved in the competition cannot enter. Immediate family means a spouse or partner, parent, child, sibling, grandparent or grandchild, including step and in-law relationships.

• Where a competition is open to Canada, residents of Quebec cannot enter.

3. How to enter

• Enter as set out in the Competition Details, during the competition period. Entries received outside that period are invalid.

• No purchase is necessary to enter unless the Competition Details say otherwise. Where a competition is open to entrants in the United States or United Kingdom, a free method of entry is always available.

• Each entry must be your own, genuine and complete. Entries made using bots, fake or multiple accounts, or anything other than the entry method described are invalid.

• Any entry limit is stated in the Competition Details.

• We will never require you to share a competition on your personal timeline, or tag friends, as a condition of entry on a platform whose rules do not allow it.

4. Social media platforms

Competitions run on Instagram, Facebook, TikTok or any other platform are not sponsored, endorsed or administered by, or associated with, that platform. You release the platform from any responsibility for the competition. Questions go to us, not the platform.

5. How winners are chosen

Where the Competition Details allow entry from Canada, a winner must correctly answer a time-limited, mathematical skill-testing question before being awarded a prize.

6. Winners

• We will notify winners by the method and within the time stated in the Competition Details, usually by direct message on the platform they entered through, or by email.

• We will never ask a winner for payment, card details or a password to claim a prize. A message asking for any of these is not from us.

• A winner must respond and claim their prize within the claim period in the Competition Details. If a prize is not claimed in time, or a winner is ineligible, we may award it to a reserve entrant or redraw it.

• We may ask a winner to prove their identity, age and place of residence before awarding a prize.

• Where the law requires it, we publish winners' first names, initials and state or country.

7. Prizes

• Prizes are as described in the Competition Details. Stated values are the recommended retail value in Australian dollars, including GST, unless stated otherwise.

• Prizes cannot be transferred, exchanged or redeemed for cash, unless the Competition Details say otherwise.

• If a prize becomes unavailable for reasons beyond our control, we may substitute a prize of equal or greater value.

• Gift card prizes are subject to our Terms of Sale, including the gift card expiry.

• We deliver physical prizes to an address in the winner's country of residence. Risk passes on delivery.

• Winners are responsible for any tax on a prize under the laws of their country.

8. Content you submit

Where a competition asks you to submit a photo, video, story or other content:

• It must be your own original work, and anyone who appears in it must agree to its use.

• You give us a worldwide, royalty-free, non-exclusive and perpetual licence to use, edit and publish it, with your name or social handle, on our website, social channels and marketing, whether or not you win.

• You consent, to the extent the law allows, to us using it without attribution, and to us editing, cropping and adapting it.

• It must not include any claim that our products remove or eliminate anything from water, or treat or prevent any health condition. We may disqualify or edit any entry that does.

9. Your personal information

We use entrants' personal information to run the competition, contact winners and award prizes, as described in our Privacy Policy.

Entering does not sign you up to marketing. We only add you to our marketing emails or texts if you separately choose to join.

10. Disqualification and changes

• We may disqualify any entry or entrant that breaches these terms, tampers with the entry process, or acts fraudulently or inappropriately.

• If something beyond our reasonable control affects a competition, such as a technical failure, fraud or a platform change, we may modify, suspend or cancel it, subject to any direction from a regulator.

11. Liability

To the extent the law allows, we are not responsible for:

• entries lost, delayed or not received because of technical problems

• loss or damage to a prize after delivery

• loss or injury from taking part in a competition or using a prize, except where caused by our negligence or breach of these terms

Nothing in these terms excludes any right you have that cannot lawfully be excluded.

12. Governing law

These terms are governed by the law of Victoria, Australia. If you are a consumer, the mandatory law of the country where you live continues to apply to you.