Frequently Asked Questions

Answers on set-up, cartridges, shipping and returns. Can't find yours? Our team is here to help.

Before you buy

The four things people ask

Our water filters come with a 30 day taste guarantee, so you can taste the difference at home first.

No plumber. No power. No contractor. Fill it with tap water and pour.

Compare sizes and materials side by side, and pick the one that suits your home.

Put them on subscription and save up to 14%. Change, skip or cancel any time.

Water filter cartridges on subscription

Put your Earths Water cartridges on subscription and save up to 14% on every one. Choose how often they arrive.

Core 01 cartridgeFor every Earths Water jug, carafe and benchtop

$22.41 on subscription · $26 one-off

Shower cartridgeFor the Original Premium Shower Filter

$32.41 on subscription · $36 one-off

Urban bottle filterFor the Ultra Water Filter Bottles

$22.41 on subscription · $26 one-off

Renews automatically at the subscription price, plus shipping (free over $199), until you cancel. Change, skip or cancel online any time.

Choose your water filter

30 day taste guarantee

Trial your Earths Water filter at home for 30 days. If it does not taste better than tap water, you are covered.