Shipping policy
Free shipping over $199. Orders usually leave our warehouse within one business day, and orders placed before midday often go out the same day.
What it costs
|
Destination |
Free over |
Otherwise |
|---|---|---|
|
United States |
USD 199 |
USD 29.95 |
|
Canada |
CAD 199 |
CAD 29.95 |
You pay in your own currency. The exact cost for your order is always shown at checkout before you pay.
How long it takes
We dispatch Monday to Friday. You will get a tracking link by email as soon as your order is on its way.
|
Destination |
After dispatch |
|---|---|
|
Continental United States |
7 to 14 business days |
|
Alaska, Hawaii and US territories |
add 3 to 7 business days |
|
Canada |
7 to 14 business days |
|
Canada, northern and remote |
add 3 to 7 business days |
These are carrier estimates rather than guarantees. If your order is running well past them, email us and we will chase it for you.
Duties and taxes
Duties and import taxes are included at checkout. There is nothing to pay on delivery. Sales tax is shown at checkout where it applies.
If something goes wrong on the way
Arrived damaged. Photo and order number to support@earthswater.com within 7 days, and we will replace it.
Problem receiving your order? Tell us and we will chase the carrier, and keep you posted while they look into it.
Held at customs. Email us with your tracking number and we will help you work out what is needed.
Shipping Protection
Optional at checkout, and separate from the cover you already have.
Your order is our responsibility until it is delivered to you. If it is lost or damaged before it reaches you, we replace it at no cost, whether or not you added Shipping Protection.
Shipping Protection covers what happens after that point:
|
Theft after delivery |
A parcel taken after it has been left at your address |
|
Missing after delivery |
A parcel marked delivered that you cannot find. We replace it straight away rather than waiting for the carrier investigation to finish |
|
Priority handling |
Your replacement is dispatched as soon as you tell us, without an assessment step |
To make a claim, email support@earthswater.com with your order number and what happened. You can remove Shipping Protection at checkout at any time.
Canada
We ship to every province and territory except Quebec. Orders with a Quebec delivery address cannot be completed.
Returns
Contact us before sending anything back. We will tell you exactly what to do and where to send it. A parcel posted without a return authorisation cannot be matched to an order or refunded.
Missed deliveries
If a parcel cannot be delivered and comes back to us, we will email you. To send it again we charge what the carrier charges us, with nothing added, and we will tell you the amount before you pay it.
Wrong address
Check your address at checkout. If you spot a mistake, email us straight away. If we have not dispatched, we will correct it at no cost. Once a parcel has gone to an incorrect address we will help you chase it, but a replacement or redelivery is chargeable.
Subscriptions
Subscription orders ship on the interval you chose, at the same rates and timeframes above. You can change or skip a delivery at any time in your account.
