Cancellation policy
Cancelling your subscription
This is a subscription. It continues until you cancel it, and you are charged the subscription price each time an order is created, at the interval you chose.
You can cancel at any time. There is no minimum term and no cancellation fee.
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What you are agreeing to |
A recurring charge at the interval you chose, at the price shown at checkout |
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How to cancel |
Log in to your account, open your subscription and select Cancel. Or email support@earthswater.com and we action it the same business day |
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When |
At least 24 hours before a scheduled order |
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After that |
Every subscription order is held for 24 hours before it ships. Contact us in that time and we cancel it and refund it in full |
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Cost to cancel |
Nothing |
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Minimum term |
None |
Your 14-day right to cancel
Your first subscription order carries the same 14-day cancellation right as any other order. You may cancel within 14 days of receiving it, for any reason, without giving one.
Where you do, we refund the product price and standard outbound delivery, with no restocking fee. Full details, including the cancellation form, are in our Returns & Exchanges policy.
This right applies to the first order. Later deliveries are cancelled through your account as described above, and you can stop the subscription at any time.
Everything else
You can pause, skip, reschedule or change a subscription in your account. Changing the delivery date, the frequency, the product, the address or your payment details is all self-service.
Subscription prices can change. We email you at least 14 days before a new price takes effect, and you can cancel before it applies.
Subscription orders are covered by our Returns & Exchanges policy in the same way as any other order. The 30-Day Taste Guarantee applies to a filter unit bought when you start a subscription, not to the replacement cartridges that follow.
