Filter Subscriptions

A cartridge arrives when you need one, you save on every order, and you can change or cancel it yourself at any time.

This is a subscription. It continues until you cancel it, and you are charged each time an order is created.

Worried about signing up to a subscription?

Reasonable. Most of us have been stuck in one at some point.

You are in control of the schedule. Delivery date, frequency, product, address and payment details are all in your account, and you can change any of them yourself.

You can cancel in the same place. No phone call, no retention offer, no form to fill in. If you would rather we did it, email support@earthswater.com and we will action it the same business day.

Nothing is locked in. No minimum term, no cancellation fee, and no penalty for skipping a delivery.

We hold every subscription order for 24 hours before it ships. If a delivery lands at the wrong moment, contact us in that time and we cancel it and refund it in full.

How it works


What you get	A replacement cartridge on the interval you choose
What you pay	The subscription price shown at checkout, charged each time an order is created
How long it runs	Until you cancel it. There is no end date
Usual interval	Three months, which is the replacement schedule for the Core 01 cartridge
Minimum term	None
Cancellation fee	None
Shipping	The rates and timeframes in our Shipping & Delivery policy, including free shipping over $199

If you filter more water than average, a shorter interval suits you better. You can change it at any point.

Changing, skipping or cancelling


Where	Your account, or the link in your subscription emails
What you can change	Delivery date, frequency, product, quantity, address, payment details
Skipping	Skip a single delivery without cancelling the subscription
Cancelling	Log in to your account, open your subscription and select Cancel. It stops immediately and you are not charged again
When to do it	At least 24 hours before a scheduled order. After that, the order is held for a further 24 hours before dispatch, and we will still cancel and refund it if you contact us in that time
Notice needed	None beyond the 24 hours above
Prefer we did it?	Email support@earthswater.com and we will action it the same business day

If a cancellation lands after an order has already shipped, tell us and we will sort it out, either as a return under our normal policy or by cancelling from the next delivery instead.

Your 14-day right to cancel

Your first subscription order carries the same 14-day cancellation right as any other order. You may cancel within 14 days of receiving it, for any reason, without giving one.

Where you do, we refund the product price and standard outbound delivery, with no restocking fee. Full details, including the cancellation form, are in our Returns & Exchanges policy.

This right applies to the first order. Later deliveries are cancelled through your account as described above, and you can stop the subscription at any time.

Prices

Subscription prices can change. We email you at least 14 days before a new price takes effect, and you can cancel before it applies. If you do nothing, the new price applies from your next delivery.

Returns and guarantees

Subscription orders are covered by our Returns & Exchanges policy in the same way as any other order. The 30-Day Taste Guarantee applies to a filter unit bought when you start a subscription, not to the replacement cartridges that follow.

Managing your subscription

Everything is in your account. If you would rather we did it, email support@earthswater.com and we will take care of it.