Your subscription sends a replacement cartridge on the interval you chose, and charges you each time an order is created. Everything can be changed in your account.
Where to manage it
Log in to your Earths Water account and open Subscriptions. If you do not have an account yet, create one with the same email address you used for your subscription and it will appear there.
What you can do
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Skip a delivery |
Select Skip next to the delivery. You will not be charged for it |
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Change the date |
Select Reschedule and pick a new date |
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Change how often |
Edit the frequency. Most people replace their cartridge every three months, and sooner if they filter more water |
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Add or change products |
Edit the products in your subscription |
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Update your address or payment details |
Edit them in the same place |
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Pause |
Pause and restart whenever you like |
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Cancel |
Select Cancel. It stops straight away and you are not charged again |
Timing
Make changes at least 24 hours before a scheduled order. Every subscription order is then held for 24 hours before it ships, so if you miss the cut-off, email us within that time and we will cancel that order and refund it in full.
If a payment does not go through
We cannot send your order until the payment goes through. Update your payment details in your account and the order will be processed.
Prefer we did it?
Email support@earthswater.com and we will make the change the same business day.
Full terms are in our Filter Subscriptions policy.
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Warranty Terms and Condition